Shipping costs include packing materials and USPS/UPS fees. Shipping costs are NOT a way for KJug Guitars to make money (we've all seen that show). If your paid shipping is more than actual shipping costs, you WILL be refunded the difference. Ex: You paid $65 shipping, actual USPS cost was $50 + $5 materials, I'm refunding $10. Shipping costs are NOT a profit margin! 

First of all, we want you to be happy with your guitar. We are not attempting to create a business that doesn't have guitars that people want to play and keep. I will work with anybody out there to make sure you are satisfied with your guitar.
However, we know that the world scammer population is ever increasing, and we must protect ourselves from the jerks the same way you do. With that said, please read our return policies.

All sales are final. No refunds because you don't like the product, or you changed your mind. Refunds are only issued if there is a defect in workmanship at KJug Guitars. Customer must contact KJug Guitars prior to shipping back to KJug Guitars for a refund to verify if a refund is warranted. 

Remember, it is YOUR guitar you are shipping back until we can verify the defect you have claimed. If a refundable defect is ascertained, your original form of payment will be refunded. Return shipping is at your expense.

If no returnable defect is confirmed, you will be contacted to set up shipping for your guitar back to you. Guitars in this category must have return shipping set up within 30 days of notification or will be considered abandoned. KJug Guitars reserves the right to dispose of abandoned property as it deems necessary and within the confines of the law.